Stone crab claws are shipped in an insulated box with a bag of ice via priority overnight shipping to ensure you receive the freshest product. It is normal for the ice to melt in transit. When opening the package, as long as there is still icy cold water inside, the food and the contents of your order are safe to eat. Once the package is delivered to your doorstep, it is recommended that the claws are transferred to the refrigerator for storage.