If the "Ships On" date (included in your confirmation email) is 3 or more days away and hasn't entered the fulfillment process, we may be able to modify your order.
During order surges like the holidays, we may begin the fulfillment process a few days before your order is ready to ship as they are producing in high volumes.
- Once your order has entered production, we are unable to cancel or modify an order.
- If your inquiry is received in less than 3 days of your order shipping date, or if your order is placed within 3 days of the scheduled "SHIPS ON" date, a cancellation or modification is not possible.
If you need to edit the delivery address once your order has shipped, a $19 address change processing fee will apply to your order. Once an address modification is requested, the carrier requires one business day to process the change, which may delay the package. We are not responsible for incorrect shipping information or delays in transit caused by address modification.
*There are no returns, modifications, or cancellations allowed on any items that have entered the fulfillment process or shipped.